Even the best officer on the force needs help sometimes.

We want to ensure your experience with Dark Unicorn Productions titles are fun and enjoyable - no one likes games that don't work or give you problems.

Before contacting us, please check out the system requirements and make sure your machine is up to snuff. If it is, check out our mini-FAQ below. Finally, if you just can't get something working right, contact us.

I get a DirectDraw Error when starting Kablooey Redux.

Kablooey Redux requires DirectX 7 or better. If you get this error, double check your version of DirectX. Also make sure you have the latest, certified drivers for your video card and sound card.

The buckets hiccup or stutter irregularly during game play.

Kablooey Redux has been designed to be extremely friendly to your operating system and not hog the whole system during play. However, if other applications are running that are intensive, it can 'steal time' away from Kablooey Redux and cause your buckets to 'hiccup'. This is usually programs like Outlook (checking mail) or other heavy internet apps. We recommend you close intensive applications while enjoying this game.

Kablooey Redux accesses the Internet when I play! Does it contain spyware? Is my privacy being invaded?

Kablooey Redux does not have any spyware or privacy invasive routines! The game sends your score to our Worldwide High Score database for inclusion on the site. Your entered initials and score are all the information that is transmitted back to our servers. This can be turned off in OPTIONS from the main menu. We do NOT look at your system in any way. We don't like people invading our privacy; we respect that in our games.

The game runs WAY too fast! The game can't be THAT hard!

Some video cards allow you to disable VSYNC to enable some games to run faster than they were intended or exploit some other feature in a game. If you have VSYNC turned off on your card, please re-enable it to play Kablooey Redux. Check your manufacturer's documentation.

Zone Alarm crashes my computer when it alerts me to Kablooey Redux accessing the internet.

Make sure you tell your firewall software to allow Kablooey Redux access to the internet, turn off the firewall, or turn off internet scoring in the OPTIONS menu. This uses a common port, 80, so most firewalls should have any problem with the game. However, testers have expressed an issue with Zone Alarm with high security set.

Can I take a screenshot in Kablooey Redux?

You bet! Press F12 anytime! Saves as BMP format.